At 100Coins, we offer a modern, cloud-powered Contact Center solution designed to help businesses connect with customers efficiently, intelligently, and securely. Whether you're supporting a few agents or scaling to thousands, our platform delivers real-time responsiveness, smart automation, and deep insights to elevate every interaction.
The 100Coins Contact Center platform is designed to help businesses deliver exceptional customer experiences through powerful, integrated, and secure communication tools.
Engage customers via voice, SMS, WhatsApp, email, and web chat-all from a single interface.
Easily deploy on the cloud with the flexibility to scale as your business grows, with zero downtime.
Advanced call distribution and IVR logic route queries to the right agent or department every time.
Monitor agent performance, call volume, resolution times, and customer satisfaction with live data.
Our Contact Center platform is API-first and integrates effortlessly with your existing tools-be it ERP, core banking systems, or third-party CRMs. You can even plug into our SMS, Email, and WhatsApp API for unified engagement.
Trigger messages, reminders, or escalations based on user actions or service thresholds.
Fully encrypted with role-based access control. Built to comply with RBI, TRAI, and data privacy regulations.
The 100Coins Contact Center platform is built to support diverse communication needs across industries, enabling faster response times, improved customer satisfaction, and efficient operations.
Handle voice, chat, email & WhatsApp queries with 24/7 assistance.
Run telemarketing campaigns, follow-ups, and lead conversion.
Assist with order tracking, updates, and issue resolution.
Manage all customer channels from one unified dashboard.
Support KYC, transactions, voice OTPs, and secure interactions.
Book appointments, send reminders, and provide emergency support.
Run citizen helplines, automate FAQs, and manage problem solving.
Collect customer feedback via IVR, SMS, or voice campaigns.
Launch in days, not months.
Pay for what you use, scale when needed.
From setup to training, we're with you at every step.
Trusted by Banks, NBFCs, Fintechs and Enterprises.
Ready to Transform Your Customer Support?
Let 100Coins power your customer conversations with a secure, scalable, and smart Contact Center solution.
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